State Farm® Insurance Agent Lori Coucke

"This is a warning for any families seeking insurance. Please don’t use Lori Coucke office period!!! My family experience a issue where had to file a claim on upstairs restroom start leaking in my kitchen causing my kitchen to be down for months. Lori Coucke firms showed no empathy for me and my family. The agent and office assistants is never available when needed to handle the business of my claims. After 6 months the issue reoccurred and of course we call to get some assistance and never receive a call for an adjuster to come out and look into the issue again until 1 to 2 months. With all that being said. Lori office failed my family by the lack of communication about my family insurances. They cancelled my home insurance in November of 2022 without my awareness on January 3rd, 2023. What a way to bring in the New Years!! With a sorry State Firm Agent Office Lorie Coucke firm. I see why her husband not longer working with her office. Mr. Coucke gave us bad advice during the second claim. I thought after relocating from Birmingham to Huntsville I would find a Insurance company that treat you like family. That is far from what my family experienced. And dis functionally family at Lori Coucke State Firm office is a poor service and case of insurance company. I’m switching from her office and I would not recommend anyone to her office for their services."

"I’m grateful for calling State Farm! Duane was easy to talk to with top notch customer service! When he tell you he is going to do something he does it without hesitation. This guy is very knowledgeable about everything there is to know about home and auto insurance! He helped guide me in selecting the best policy for both home and auto! Thanks Duane!"

"Duane, my new State Farm Agent, spent an extraordinary amount of time quoting policies for our auto and home. He listened to what our needs were and customized policies that are affordable. He explained all the ways we could save money and he got our prices down as low as possible and we still have the coverage we need. Thank you!."

"I like that I was treated like a valued customer and not a number. Duane was was prompt and professional with all my questions that I needed answers to. --- The value of the service offered to me is very important - which left me with a feeling of complete confidence that I was indeed well taken care of....."

"I had the wonderful pleasure of getting meet a new friend as well as a very intelligent, knowledgeable, and just the sweetest person you could ask to speak with…Heather, she’s just AMAZING!! I had been with my old insurance for over 10 years when I started checking to make sure that I was receiving competitive pricing and coverage. Not only did Heather get me better coverage for a lower rate, she has also helped me apply for life insurance. Heather is just amazing and as cliché as it may sound, it’s absolutely true, she makes you feel like you are a part of her family. I am so thankful that I switched to State Farm. Better coverage, lower rates, and a new friend, what more can you ask for?! Thank you, Heather!!"

"Recent I sent out RFQs for auto and home insurance. Duane was on the ball. He called and talked to me about our needs and delivered a quote that we accepted. Went by to visit with him to finalize everything and got to meet Lori. I truly felt they both care about our needs and looking for ways to save our family money. I am proud to be part of their business family. Talking with them is truly like talking to old friends. This type of business personality is missing from the climate of today’s business and I am glad I contacted them."

"We were paying WAY too much for home and car insurance and we were so lucky to find the Coucke’s with State Farm. They not only saved us a lot of money but we were able to get more insurance for less and, to top it off, Duane was so professional and a down to earth genuine type of guy. I strongly recommend you giving them a call to see what they can do for you."