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State Farm® Insurance Agent Lori Coucke

4.8 out of 5 average rating (43 reviews)

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What our customers say about us...

Jasper Morris

April 17, 2023

5  out of  5 rating by Jasper Morris
"Great Service. I highly recommend"

Calvin Payne

March 22, 2023

1  out of  5 rating by Calvin Payne
"This is a warning for any families seeking insurance. Please don’t use Lori Coucke office period!!! My family experience a issue where had to file a claim on upstairs restroom start leaking in my kitchen causing my kitchen to be down for months. Lori Coucke firms showed no empathy for me and my family. The agent and office assistants is never available when needed to handle the business of my claims. After 6 months the issue reoccurred and of course we call to get some assistance and never receive a call for an adjuster to come out and look into the issue again until 1 to 2 months. With all that being said. Lori office failed my family by the lack of communication about my family insurances. They cancelled my home insurance in November of 2022 without my awareness on January 3rd, 2023. What a way to bring in the New Years!! With a sorry State Firm Agent Office Lorie Coucke firm. I see why her husband not longer working with her office. Mr. Coucke gave us bad advice during the second claim. I thought after relocating from Birmingham to Huntsville I would find a Insurance company that treat you like family. That is far from what my family experienced. And dis functionally family at Lori Coucke State Firm office is a poor service and case of insurance company. I’m switching from her office and I would not recommend anyone to her office for their services."

Janearias Thomas

January 24, 2023

5  out of  5 rating by Janearias Thomas
"Great experience"

Michelle Williams

December 20, 2022

5  out of  5 rating by Michelle Williams
"Lori provided excellent service. She was kind and professional and won all of my business from Allstate."

Lucas Moore

December 5, 2022

5  out of  5 rating by Lucas Moore
"I’m grateful for calling State Farm! Duane was easy to talk to with top notch customer service! When he tell you he is going to do something he does it without hesitation. This guy is very knowledgeable about everything there is to know about home and auto insurance! He helped guide me in selecting the best policy for both home and auto! Thanks Duane!"

Mr. Chris Robinson

November 8, 2022

5  out of  5 rating by Mr. Chris Robinson
"Morgan provided a thorough review of my current and future life insurance policies. I highly recommend this agency for all your insurance needs."

Khoe Dhee Kirby

October 18, 2022

5  out of  5 rating by Khoe Dhee Kirby
"Very friendly! Excellent customer service and helped me get a great price!"

Greg Tilson

October 13, 2022

5  out of  5 rating by Greg Tilson
"Very helpful and informative."

Wendy Wilcox

July 8, 2022

5  out of  5 rating by Wendy Wilcox
"Duane, my new State Farm Agent, spent an extraordinary amount of time quoting policies for our auto and home. He listened to what our needs were and customized policies that are affordable. He explained all the ways we could save money and he got our prices down as low as possible and we still have the coverage we need. Thank you!."

Tiffany Hunter

July 7, 2022

5  out of  5 rating by Tiffany Hunter
"Thanks to Duane and Lori for great customer service and getting me a great rate. Very professional"

Charles Earhart

January 20, 2022

5  out of  5 rating by Charles Earhart
"I like that I was treated like a valued customer and not a number. Duane was was prompt and professional with all my questions that I needed answers to. --- The value of the service offered to me is very important - which left me with a feeling of complete confidence that I was indeed well taken care of....."

Jesse Whitaker

January 11, 2022

5  out of  5 rating by Jesse Whitaker
"Very pleased with my experience. They worked to meet my needs and get me into the right coverage at the right price."

Diana Chapman

December 14, 2021

5  out of  5 rating by Diana Chapman
"I had the wonderful pleasure of getting meet a new friend as well as a very intelligent, knowledgeable, and just the sweetest person you could ask to speak with…Heather, she’s just AMAZING!! I had been with my old insurance for over 10 years when I started checking to make sure that I was receiving competitive pricing and coverage. Not only did Heather get me better coverage for a lower rate, she has also helped me apply for life insurance. Heather is just amazing and as cliché as it may sound, it’s absolutely true, she makes you feel like you are a part of her family. I am so thankful that I switched to State Farm. Better coverage, lower rates, and a new friend, what more can you ask for?! Thank you, Heather!!"

Jason Powell

October 21, 2021

5  out of  5 rating by Jason Powell
"Recent I sent out RFQs for auto and home insurance. Duane was on the ball. He called and talked to me about our needs and delivered a quote that we accepted. Went by to visit with him to finalize everything and got to meet Lori. I truly felt they both care about our needs and looking for ways to save our family money. I am proud to be part of their business family. Talking with them is truly like talking to old friends. This type of business personality is missing from the climate of today’s business and I am glad I contacted them."

Anthony Anderton

October 8, 2021

4  out of  5 rating by Anthony Anderton
"It was a great experience"

Santiago Mardis-Vidaurri

September 30, 2021

5  out of  5 rating by Santiago Mardis-Vidaurri
"We were paying WAY too much for home and car insurance and we were so lucky to find the Coucke’s with State Farm. They not only saved us a lot of money but we were able to get more insurance for less and, to top it off, Duane was so professional and a down to earth genuine type of guy. I strongly recommend you giving them a call to see what they can do for you."

Duane Coucke

September 29, 2021

5  out of  5 rating by Duane Coucke
"Wonderful place to work. Everyone here has a servant heart and we love to help our customers."

Maria Harris

September 27, 2021

5  out of  5 rating by Maria Harris
"Heather is outstanding and very professional. She was able to fix a very big problem I had with All-State and I had insurance in 30 mins.! I recommend everyone to call State Farm: Lori Coucke and speak with Heather."

Chris Rozell

September 1, 2021

5  out of  5 rating by Chris Rozell
"Very helpful & responsive. They work very hard to get you the best policy for less money. These folks are wonderful!"

Dave D

August 20, 2021

5  out of  5 rating by Dave D
"I just wanted to say thank you Duane Coucke. You are a great Insurance Agent and a true friend. I'd also like to thank Lori Coucke, both are very professional people and they just want to help you the best way they can."

Norene Jones

July 30, 2021

5  out of  5 rating by Norene Jones
"Duane is the best! Very professional and caring. He is very attentive to your needs and walks through all details with you to make sure you have the best insurance that fits your needs. I highly recommend State Farm for all of your insurance needs."

Sandra Baucom

July 20, 2021

5  out of  5 rating by Sandra Baucom
"Always ready to help."

Geoff Blough

July 19, 2021

5  out of  5 rating by Geoff Blough
"Duane took great care of me! Added me to my wife's plan and saved us a good amount of money with far better coverage. Couldn't be happier!"

Scott Shropshire

June 11, 2021

5  out of  5 rating by Scott Shropshire
"Outstanding service before, during, and after signing up with this office for car insurance. A great group of people to deal with."

Andrew Harris

June 1, 2021

5  out of  5 rating by Andrew Harris
"I switched from USAA to them, and saved over $100 a month! Highly recommend this team, great customer service"